Sakshi Sakshi Kumari Pandey
Inside Sales Specialist @Xindus
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WORK HISTORY
Inside Sales Specialist @Xindus
Gurugram, IN
Generated and qualified logistics service leads, converting them into active customers through structured follow-ups and solution-focused discussions.Managed end-to-end customer onboarding, including account setup, KYC verification, system activation, and service readiness.Onboarded 50+ clients per month (2-3 per day), achieving a 60-70% lead-to-customer conversion rate.Coordinated and executed first shipments for new clients, serving as the primary point of contact to ensure smooth onboarding and activation.Managed active customer accounts with a focus on revenue growth, retention, and client satisfaction through consistent operational execution.Identified opportunities to expand service offerings and generate additional business, contributing to account growth and long-term customer retention
EDUCATION
Indira Gandhi National Open University
Bachelor of Arts - BA, Tourism Studies
St. Paul's Senior Secondary School
XIIth, Business/Commerce, General
St. Paul's Senior Secondary School
Xth, Marticulation
ITS School of management
PGDM, Marketing and HR
ABOUT SAKSHI SAKSHI KUMARI PANDEY
I am a Post Graduate in Management (PGDM, April 2025) with specialization in Marketing, currently working with Xindus, a leading cross-border logistics company helping Indian SMEs ship to the US market.At Xindus, I manage client accounts focused on retention and revenue protection by resolving escalations and ensuring a smooth customer experience. I also handle end-to-end return and fulfillment operations with US warehouse teams, managing exception shipments, tracking updates, and ensuring compliant cross-border execution.During my PGDM, I served as Vice President of the Operations Club, where I led a team of 11, organized high-impact events with a footfall of mentored juniors, and gained hands-on corporate exposure through training at Parle Agro Products.With a blend of academic learning and real-world logistics experience, I bring strong expertise in operations management, supply chain, last mile delivery, and escalation resolution.
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