Shilpi Roy
Key Account Manager @Xindus
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WORK HISTORY
Key Account Manager @Xindus
Delhi, IN
Managed customer success and daily operations for enterprise D2C brands including Teabox, TBOF, French Crown, Nicobar, and Chococraft, focusing on account stability, deal closures, and wallet share expansion.Worked closely with Product and Compliance teams for feature testing, documentation support, and operational improvements; also led and trained a small execution team to meet service expectations.Collaborated with Operations, Finance, and Customer Support to streamline supply chain workflows, enable same day pickups, and resolve recurring operational issues.Served as a core member of the Longtail Courier program, supporting 600+ active clients through WhatsApp groups by providing shipment tracking, documentation assistance, and real-time issue resolution; also helped implement Periscope for operational visibility and customer updates.
EDUCATION
CCS (Chaudhary Charan Singh)University
Bachelor of Commerce - BCom, commerce and accounting
ITS SCHOOL OF MANAGEMENT
Post Graduate Diploma in Management, Marketing and Finance
ABOUT SHILPI ROY
KAM - XINDUS | Ms office | Google Workspace| ERP | CRM |PGDM’25
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