Saju Thomas

Technical Support Consultant @Rogers Communications

Toronto, ON, CA

Implementing tailored configurations for JIRA projects, integrating diverse schemas, intricate workflows, and notification systems to meet varied business needs effectively.• Managing daily email requests by promptly generating and assigning JIRA tickets to respective teams, ensuring timely resolution and communication.• Developing customized dashboards and reports using advanced JQL filters in JIRA, facilitating data-driven decision-making processes.• Executing bulk modifications and CSV imports in JIRA as per user requirements, streamlining project management and workflow operations.• Providing manual configuration support for customers\' Office 365 email accounts, including setting up IMAP or POP server settings for Outlook/Rogers\' Yahoo email platforms.• Troubleshooting and resolving issues related to computers, phones, tablets, routers, hubs, local area networks (LANs), and wide area networks (WANs).• Orchestrating the provisioning of devices, incorporating serial numbers and MAC addresses into Maestro for the activation of new Gateways and IPTVs, ensuring seamless operational functionality.

MS Ramaiah Institute Of Management

Postgraduate Diploma in Management

Durham College

Graduate Certificate

JYOTHI ENGINEERING COLLEGE

Bachelor of Technology (B.Tech.)