Sairaj Jathyar

Associate Manager Branch Operations @HDFC Life

Mumbai, IN

Handle daily branch operations, including policy issuance (NB), policy servicing (PS), and policy revival & policy claims.Handling end-to-end processing of new business applications, including scrutiny of forms and recording rejections.Managing policyholder requests, such as endorsements, address changes, and policy status inquiries.Addressing inquiries, requests, and complaints from both internal and external customers to build trust.Collecting documentation, conducting field visits when necessary, and facilitating the processing of claims.Tracking and increasing policy renewals and handling the revival of lapsed policies.Ensuring adherence to audit standards, regulatory requirements, and maintaining file records.Supporting sales teams, managing documentation, and ensuring efficient branch operations.

University of Mumbai

Bachelor of Commerce - BCom, Accounting and Finance