B Sai Kiran
Customer Delight Manager @Bizom
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WORK HISTORY
Customer Delight Manager @Bizom
Bengaluru, IN
EDUCATION
SDM INSTITUTE OF TECHNOLOGY (SDMIT), UJIRE
Bachelor of Engineering - BE
ABOUT B SAI KIRAN
I am a Customer Success professional with experience in both technical support and client success, giving me a unique mix of technical problem-solving and customer-facing expertise.Previously, I worked as a Technical Support Engineer at Glow Touch Technologies, where I specialized in Level 1 support troubleshooting, resolving technical issues, and ensuring seamless customer experiences. This role built my foundation in technical problem-solving and service quality.Currently, I work as a Customer Success at ekincare, supporting VIP clients at KPMG. My role covers end-to-end client coordination from onboarding and training employees on the platform, to resolving queries, handling escalations, and ensuring smooth adoption of SaaS solutions. I also collaborate with cross-functional teams to deliver timely solutions and maintain strong client relationships.My strengths include communication, client handling, technical troubleshooting, and process coordination, which I now aim to leverage in Implementation and Onboarding-focused roles. My long-term goal is to grow as an Implementation Consultant, bridging the gap between product and client success.
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