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Sai Santosh
Senior Product Manager @Teladoc Health
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WORK HISTORY
Senior Product Manager @Teladoc Health
US
Summary Led the product strategy and roadmap across clinical and operations teams to reduce urgent care member peak-hour wait times by 40%.* Spearheaded the development and 0-to-1 launch of the Provider Performance Navigator—a behavioral science-driven platform that solved a decade-long problem by replacing manual, delayed reporting with real-time, personalized KPIs for providers. This strategic shift used strategic nudges to drive measurable improvements in clinical quality (e.g, NPS, adherence to Measurement-Based Care) and provider efficiency.* Owned the end-to-end product roadmap and backlog for the provider-patient matching solution supporting over 2 million virtual care appointments annually across Urgent Care and Mental Health.* Spearheaded the hands-on development of POC and successful piloting of a Retrieval-Augmented Generation (RAG) LLM AI system, which achieved measurable improvements in clinical decision-making accuracy and provider adherence to evidence-based guidelines.* Led the design and development of an innovative simulation pipeline to rapidly prototype, test, and validate ML models, reducing algorithm testing time and accelerating business decision-making by 50%.
EDUCATION
Shirdi Sai Engineering College
Bachelor of Engineering - BE, Electronics and Communications
University of Alabama at Birmingham
MS, Electrical and Computer Engineering
National University
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
ABOUT SAI SANTOSH
8+ years of 0-to-1 startup product experience building breakthrough solutions in health care, last-mile healthcare transportation, logistics supply chain optimization (web/mobile platforms). Led cross-functional teams through full product lifecycles from conception to enterprise-scale deployment, supporting 50K+ customers and facilitating 2M+ annual healthcare appointments. Expertise in Generative AI and Behavioral Science; proven success spearheading hands-on RAG LLM POCs by evaluating and implementing open-source models from Hugging Face to drive measurable improvements in clinical accuracy. Leveraging 5 years as a Data Scientist at world-class research institutions (University of Alabama & Tennessee). Demonstrated ability to jump into large business datasets, uncover underlying problems, build data-informed roadmaps, and lead cross-functional teams to drive measurable business outcomes. Expert at bridging multi-disciplinary research, transforming experimental concepts into proof-of-concepts (PoCs), scaling successful pilots, and launching market-tested minimum lovable products (MLPs). Extensive experience managing customer pilots with Fortune 500 clients in startup environments, driving enterprise onboarding and scaling product adoption from pilot to full deployment across B2B/B2C platforms.
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