Sai Pravallika Maguluri
Servicenow Itsm Analyst @辉瑞
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WORK HISTORY
Servicenow Itsm Analyst @辉瑞
NY, US
Streamlined pharmaceutical IT operations by building end-to-end service workflows on ServiceNow, ensuring compliance and consistency across teams in a regulated environment.• Drove a 40% drop in high-priority SLA breaches by designing proactive monitoring and escalation mechanisms that flagged risks before they became violations.• Bridged cloud observability and ITSM by connecting Azure Monitor and Log Analytics into ServiceNow, enabling faster incident detection and reducing response lag by 30%.• Improved agent efficiency by fine-tuning workspace routing and workload distribution, cutting case assignment delays by 25% and boosting throughput by 20%.• Maintained audit-ready asset and configuration data for 200+ CIs, supporting dependency visibility and compliance requirements across the platform.
EDUCATION
Texas Tech University
Master's degree, Computer Science
R.V.R. & J.C. College of Engineering
Bachelor of Technology - BTech, Information Technology
ABOUT SAI PRAVALLIKA MAGULURI
Enterprise IT runs on process — I make sure those processes actually work.With 3+ years building ServiceNow solutions across regulated and large-scale enterprise environments, I\'ve helped organizations reduce SLA violations, automate high-volume workflows, and modernize service delivery through Flow Designer, Now Assist, AI Agents, CMDB, HAM, and SAM. 40% reduction in SLA violations through breach monitoring and escalation frameworks 30+ manual steps eliminated per release cycle using Flow Designer automations 30% faster incident detection via Azure Monitor and ServiceNow REST API integrations 35% drop in agent intervention by deploying Now Assist and AI Agents I care about building solutions that are clean, maintainable, and built to scale — not just solutions that work today. ITIL V4 Certified | Azure Data Fundamentals Open to ServiceNow Developer and ITSM platform roles.
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