Sagarika Bose
Clinical Counselor Consultant @Resmed
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WORK HISTORY
Clinical Counselor Consultant @Resmed
New Delhi, IN
Acquisition and management of patients/customers across the various stages of the customer journey funnel- Education of patients through calling; automated nurturing via email- Trouble shooting various issues the patients may face and escalating when necessary- Interaction with patients at different stages to provide diagnostic & therapy solutions- Hand holding patients and increasing compliance through regular interactions with acquired patients- Responsible for patient and report management using cloud based tools to monitoring patient’s therapy- Record and share feedback from patients in order to improve customer service and improve company’s plans- Maintaining databases and updating patient statuses using CRM tools.
EDUCATION
Jaypee University of Information Technology
Master's degree, Biotechnology
Jaypee University of Information Technology
Bachelor's degree, Biotechnology
ABOUT SAGARIKA BOSE
As a Clinical Counselor/Consultant at ResMed, I have over four years of experience in providing diagnostic and therapy solutions for patients with sleep disorders. My mission is to educate, nurture, and support patients across the customer journey funnel, using cloud-based tools and communication skills. I have a strong research background in biotechnology, with a master\'s degree from Jaypee University of Information Technology and a research internship at Central Drug Research Institute. I also have a certification in business analysis from LinkedIn Learn, which helps me coordinate with cross-functional teams and identify strategic business partners. I am passionate about improving healthcare outcomes and customer service for ResMed\'s leading pharmaceutical clients.
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