Jon C. Byers

Senior Product Specialist @Resmed

Clayton, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2024 — Present

Senior Product Specialist @Resmed

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EDUCATION

N/A

Wake County Public School System

Intermediate & Advanced Project Management - PMP Prep

2016 — 2016

The GROWS™ Method Workshop

The GROWS™ Method Workshop

2004 — 2004

IOPL (Institute of Political Leadership)

Fellow, Campaign Management

2009 — 2009

Villanova University

Master Certification, Human Resource Management

2019 — 2019

Wharton Online

Master' Certification, Financial Accounting

2008 — 2008

North Carolina State University

Certification, Customer Service Management

2012

Purdue University

Master's Certification, Paralegal Studies

2008 — 2008

MindLeaders

Certificate, Defining Customer Service

SKILLS

Program ManagementVendor ManagementAgile MethodologiesTeam BuildingManagementMicrosoft ExcelPowerpointRecruitingJiraProcess EngineeringTechnical SupportBusiness AnalysisPqrsIntegrationSalesforce.comSaasEhrConcurSix SigmaSoftware DocumentationSdlcMicrosoft ApplicationsProject ManagementCross-Functional Team LeadershipCustomer SupportHuman ResourcesBudgetsMicrosoft OfficeNetworkingCall CenterMicrosoft PowerpointLeadershipTrainingCustomer SatisfactionTestingMs-ProjectBusiness Process ImprovementVisioOffice (All Versions Up to 365)Customer Service

ABOUT JON C. BYERS

A user-centric, outcomes-driven Application / Product Management leader with a proven track record of delivering intuitive, high-impact solutions that drive adoption, enhance user satisfaction, and support scalable growth. He brings a deep commitment to understanding user needs and translating them into actionable product strategies that align with business goals and market opportunities.With a strong foundation in cross-functional collaboration, Jon excels at guiding teams through complex change initiatives, optimizing processes, and launching value-driven features that resonate with end users. His approach combines empathy, data-informed decision-making, and a passion for continuous improvement—ensuring that every product decision is rooted in real-world impact.Core Skillset:* Product Management & Strategy* User-Centered Design & Research* AI-Assisted Product Innovation* Release & Roadmap Management* Client Success & Engagement* Business Analysis & Requirements Gathering* Cross-Functional Team Leadership* Change Management & Process Optimization* Training & Enablement* Agile Project/Program/Product DeliveryJon thrives in dynamic environments where innovation, clarity, and execution are key. Whether leading a product from concept to launch or refining existing workflows for better user outcomes, he consistently champions the voice of the customer and the value of thoughtful, scalable design.

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