Sadaf A.
Senior Consultant - Digital Transformation Change & Adoption @TTEC Digital
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WORK HISTORY
Senior Consultant - Digital Transformation Change & Adoption @TTEC Digital
London, GB
EDUCATION
University of the Punjab
BSc, Early Childhood Education
University of the Punjab
MSc, Human Development and Family Studies
Sheffield Hallam University
MSc, Human Resources Management
ABOUT SADAF A.
I’m a Prosci‑certified Change & Adoption Practitioner, Assoc. CIPD L&D professional, and Digital Transformation Consultant with 17+ years enabling people through organisational and technology change. With deep roots in contact centre operations and extensive expertise in learning, user adoption and D365/DCC functional consulting, I create people‑first transformation experiences that are practical, inclusive and outcome‑driven.Passionate about human enablement in the age of AI, I help organisations navigate early AI adoption with confidence through advanced capability in Microsoft Copilot, Agentic AI and Generative AI. I focus on simplifying change, embracing adoption, strengthening digital confidence, and ensuring teams feel supported—not replaced—through the transition to AI-powered ways of working across public sector, utilities, housing, retail, health, finance and professional services.I bring a practical, empathetic approach grounded in real operational experience, strong instructional design expertise, and a commitment to making change accessible, inclusive, and measurable.#ChangeManagement #HumanEnablement #AIAdoption #Copilot #AgenticAI#DigitalTransformation #UserAdoption #LearningAndDevelopment #D365 #DCC#PowerPlatform #Prosci #CIPD #PeopleCentricChange#StakeholderEngagement #AdoptionStrategy #OrganisationalChange#TrainingDesign #ChangeLeadership
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