Arpna Sharma
Solution Architect @TTEC Digital
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WORK HISTORY
Solution Architect @TTEC Digital
Houston, TX, US
EDUCATION
Matagujari Mahila Maha Vidhyalaya Jabalpur
Bachelor of Science (B.Sc.), Biotechnology
Sikkim Manipal Institute of Technology - SMU
Master of Science (MS), Information Technology
SKILLS
ABOUT ARPNA SHARMA
As a Microsoft Dynamics 365 and Power Platform Solution Architect with deep hands-on experience in Copilot Studio, CRM automation, and API integration, I specialize in designing intelligent self-service and conversational AI solutions. My expertise spans Dynamics 365 Customer Service, Power Automate, and Azure integration, enabling organizations to streamline operations, reduce manual effort, and enhance customer experience through modern digital transformation.
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