Saad Patel

Infrastructure Engineer Live Service Engineer @IBM

Leicester/Hursley, GB

Key Responsibilities:* Windows & Linux Patching: Managed and executed regular patching for both Windows and Linux systems, ensuring systems remained secure, stable, and up-to-date across production and test environments.* Monitoring & Issue Resolution: Monitored system health and performance using SCOM (System Center Operations Manager) and SCCM (System Center Configuration Manager), addressing errors, performance bottlenecks, and system anomalies to maintain service reliability.* BVT (Build Validation Testing): Led the BVT process in certain environments, conducting thorough testing across multiple environments to ensure transactions flow smoothly in the system. Focused on troubleshooting issues quickly to ensure smooth deployment and minimal disruptions.* Troubleshooting & Issue Resolution: Actively investigated, diagnosed, and resolved technical issues in both test and live environments, ensuring high availability and stability of critical services.* Collaboration & Continuous Improvement: Worked closely with cross-functional teams to resolve service challenges and contribute to continuous improvement initiatives, including automation of patching, certificate management, and testing processes.Technologies Used:* SCOM (System Center Operations Manager)* SCCM (System Center Configuration Manager)* Windows Server* Linux (various distributions)* Active Directory* SSL/TLS Certificate Management Tools* PowershellKey Achievements:* Successfully managed and updated certificates, ensuring uninterrupted secure communications and reducing security vulnerabilities.* Led the patch management initiative, decreasing system vulnerabilities and improving service uptime.* Optimized the BVT process, reducing test cycle times and identifying critical issues earlier in the release cycle.* Played a key role in maintaining the availability and reliability of the HOB Matcher service, supporting government initiatives focused on biometrics.

De Montfort University

Digital And Technology Solutions Professional Degree Apprenticeship