Dana Holmes

Senior Business Analyst Cognitive Applications Automation @IBM

Support the HyperScience H{s}Optical Character Recognition (OCR) and Deep Machine Learning system to maintain optimal capabilities along with ensuring the associated data validations are accurate.Use the HyperScience H{s}platform and conjunction with Appian to train over 2500+ different Veteran Benefit Administration documents to be read by the computer with minimal human interaction.Conduct training for the Mail Automation System (MAS) which automats and digitizes the intake review along with the processing of VBA mail. Created 380+ unique fields within the Additional Presumptive Capacity Automation Services (APCAS) to assist with the processing of the Disability Benefit Questionnaires (DBQ).Train new contactors on the formation of the documents for the MAS and APCAS systems.