Sabrina R.

Senior Customer Success Engineer @Invoca

Collaborated with over 150 Invoca accounts to deliver tailored technical solutions, including custom code implementation and seamless integration of Invoca call data with other SaaS platforms. These solutions optimized business strategies across marketing, data analytics, sales, and more.• Reduced the average implementation time for Google Analytics (GA4) custom solutions from 52 days to a customer self-service model by leveraging data analysis skills and collaborating closely with Product, and Engineering.• Managed entire project lifecycles, from concept to launch, including requirements gathering, cross-functional team collaboration, system integration diagrams, and implementation.• Engaged with diverse client stakeholders across different industries and roles to effectively communicate the value of proposed solutions.• Provided in-depth technical consults to Marketing, Director, and Engineering teams, covering Invoca\'s technical capabilities, custom JavaScript solutions, quality assurance processes, and hands-on debugging techniques.• Created comprehensive technical documentation, including requirements, data flowcharts, and systems integration diagrams.• Mentored team members in crafting Technical Knowledge Centered Services articles, detailing the issue and resolution steps.