Lyndey Brock
Director, Account Management @Invoca
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WORK HISTORY
Director, Account Management @Invoca
Chicago, IL, US
A continuation of my role as Director, Customer Success at Dialogtech through the acquisition of Dialogtech by Invoca.Customer Success vertical lead responsible for managing a team of Customer Success Managers, developing and running a business plan for the vertical business unit which includes-Net new business acquisition, retention, growth, forecasting and staffing-Management and development of a team of Customer Success Managers-Building and applying a framework for an industry-specific customer journey-Leading cross-functional team collaboration-Driving customer product adoption and innovation-Direct responsibility for strategy, relationship building, and management of key enterprise growth accounts
EDUCATION
University of Missouri-Columbia
Journalism, Media, Economics, Spanish
SKILLS
ABOUT LYNDEY BROCK
Director, Account Management at Invoca
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