Sammy Bensalem
Principal Payroll Application Specialist @MHR
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WORK HISTORY
Principal Payroll Application Specialist @MHR
Utilise various resources including Salesforce, knowledge articles, payroll test systems, customer system reviews, and SQL queries to investigate and resolve customer issues effectively. As a Principal, taking responsible for handling complicated and urgent cases, employing critical thinking and problem-solving skills to provide satisfactory resolutions.
EDUCATION
Alderman White School
GCSEs
New College Nottingham
A Levels, Film/Cinema/Video Studies
The Chartered Institute of Payroll Professionals (CIPP)
Foundation Degree, Payroll Management
University of Derby
Bachelor's Degree, Film & Television Studies
SKILLS
ABOUT SAMMY BENSALEM
As a Payroll Application Specialist at MHR, I provide first-level customer support, ensuring efficient query resolution through collaboration with internal teams such as Product Design and Engineering. Leveraging hands-on troubleshooting, problem-solving, and customer service skills, I resolve complex issues, contributing to improved customer experience and operational efficiency. With over three years in payroll, including previous roles as a Senior Payroll Analyst and Payroll Analyst, I have honed my expertise in payroll processing, reconciliation, BACS payments, and utilizing iTrent HR and Payroll Software. I am dedicated to ensuring accurate, timely payroll operations and continuously identifying process improvements to enhance customer satisfaction.
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