Ryan Harris
Director, Global Business Operations @Anthology Inc
Signup · Get unlimited contacts
WORK HISTORY
Director, Global Business Operations @Anthology Inc
Directs and centralizes business processes and operations for the Global Customer Success organization. Works closely with executive and senior leadership to optimize the Professional Services, Managed Services, and Student Success call center technology landscape, manage third-party budgets, track expenses, and automate revenue operations. Improves efficiency and establishes a competitive advantage through simplification, process, structure, and governance.• Drives continuous margin improvement for Customer Success by identifying savings opportunities, and working with Accounting & Treasury to apply best practice on forecasted expenses.• Partners with the Financial Planning & Analysis team on budget management and revenue to ensure expenses hit the appropriate budgets and revenue is tracked according to project schedules.• Works on behalf of the Procurement team to negotiate new third-party contracts and renewals, collaborates and consults with Legal, Security & Privacy, CIO council on deal terms and conditions, and tracks through contract execution.• Partnership with business and platform owners to identify requirements and areas for savings.• Works closely with Fulfillment Operations to ensure Salesforce opportunities are properly created/modified.• Manages and implements project change requests & upsell for Sales and Business DevelopmentProject highlights• Led effort with platform owners and third-party vendors to achieve >$2.4M in COGS savings across the Global Services portfolio in 2021 initiative ($35M budget across 130 vendors, reduced to $32.5M expense). Implemented process and rigor ensuring expense targets were met, challenges mitigated, and investments championed• Managed initiative to migrate over 20 Hubspot client CRMs to a single Salesforce instance, resulting in $220k in 2020 savings, and an iterative savings of $30k increase each year
EDUCATION
Indiana University Indianapolis
Bachelor of Science (B.S.), Media Arts & Sciences
SKILLS
ABOUT RYAN HARRIS
Business Operations Director and Program Manager with more than 18 years of proven…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.