Ryan Perez
IT Site Support Specialist @IEHP
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WORK HISTORY
IT Site Support Specialist @IEHP
Rancho Cucamonga, CA, US
Collaborate directly with Engineers, Departments, and outside vendors on IT incident/request tickets, escalations, administration needs, and projects- Provide C-Level Support- Maintain and enhance companywide IT hardware inventory- Provide end-user training for all IT related equipmentAchievements: Executed company-wide hardware refresh for employees advancing both Hybrid and Telecommute work models and reducing total IT inventory threshold by 50%. Onboarded and provided end-user IT hardware training for ~2100 new employees, increasing employee total by almost 100%>95% SLA achievement for 2 straight years.
EDUCATION
California State University-San Bernardino
Bachelor of Arts (B.A.), Psychology
ABOUT RYAN PEREZ
I’m Ryan, an IT and Business specialist with 10 years of experience in the Health Care industry. Current focus is on leveraging technology to enhance patient care and operational efficiency. I have hands-on expertise in IT Project Management, Interdepartmental Business Management and Corporate Streamlining. Key Strengths- Proficient in customer service and providing efficient workflows- Experienced in managing multi-faceted projects and teams- Strong communicator who translates technical details into actionable insights I’m seeking to further my skills within the Project Management, aiming to streamline processes and enhance end user experience. Let’s connect if you’re looking for a dedicated professional that enjoys driving projects forward!
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