Ryan Walthall
Technical Support Analyst @Med Tech Solutions
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WORK HISTORY
Technical Support Analyst @Med Tech Solutions
Assist with trouble tickets in ConnectWise.Answer calls for issues including password resets and overall IT related issues.Update resolved tickets for knowledge base articles.Reset user account passwords in Active Directory.Enable/disable user accounts in Active Directory.Create user accounts in Active Directory.Assign appropriate licensing in O365 Admin.Reset passwords for users in O365 Admin.Create user accounts in NextGen EHR software.Remote into workstations/servers using ConnectWise Automate to resolve issues such as patching updates, installing software, installing malware, troubleshooting printers, application issues, etc.Remote into cloud based servers using MTS cloud view to resolve common issues such as assigning security policies in Azure, creating users in Active Directory.Run ping tests using Cisco Meraki portal.Check sites in Meraki portal to client locations are online.Create accounts in Okta for new hires.Assign users to groups in Imprivata for badge access to local workstations.Add users to sites in SharePoint.Create new users in DUO MFA.Troubleshoot common issues with Remote Desktop.
EDUCATION
Mesquite Academy
Diploma
International Academy of Design
Bachelor of Science (BS), Information Technology
SKILLS
ABOUT RYAN WALTHALL
I currently work as a Technical Support Analyst at Med Tech Solutions. My background in the IT industry involves 13 years of experience configuring networks, troubleshooting issues for end users, imaging devices such as iPhones, iPads, laptops, and desktops, supporting end users via service tickets, PC wipes, installing workstations, etc. I am always up for any challenge and I am passionate about the IT industry. I have completed my Bachelors Degree at The International Academy of Design and Technology with a 3.29 GPA. COMPTIA A+ certifiedCOMPTIA Security+ certified.
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