Ryan Thorbourne

Operations Manager @Axiom Hospitality

Winchester, GB

The Winchester Hotel & SpaOperations Management | Food & Beverage | Guest Experience• Assumed full responsibility for the day-to-day operation of a 4-star hotel during a period of significant organisational change, overseeing all key departments including Rooms Division, Food & Beverage, Spa & Leisure, and Conference & Events to maintain stability and service continuity.• Stepped into the role of Interim General Manager, leading the senior leadership team, guiding all department heads, and ensuring the hotel continued to meet operational, financial, and brand standards throughout the transition.• Played an active role in revenue management, contributing to rate strategy decisions, forecasting performance, analysing business pace, and supporting initiatives to maximise RevPAR, occupancy, and overall profitability.• Delivered end-to-end performance management across multiple departments, strengthening operational efficiency, ensuring compliance with company policies, and contributing to improvements in guest satisfaction and review metrics.• Held full accountability for financial oversight, including budget planning, forecasting, procurement, cost control, and P&L management, ensuring the business remained commercially disciplined and financially resilient.• Enhanced operational processes by introducing improved procedures, tightening standards, and implementing more consistent service frameworks that supported both guest experience and team productivity.• Provided coaching, mentorship, and structured development for department heads and their teams, helping build operational capability, improve communication, and foster a strong, high-performing culture across the hotel.