Ryan Neufeldt
Bot Manager @Recharge
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WORK HISTORY
Bot Manager @Recharge
Kitchener, ON, CA
Bot Manager driving the strategy, launch, and ongoing optimization of our AI-powered support chatbot. Working cross-functionally and in collaboration with Product, Engineering, and CX to deliver scalable automation that deflects tickets, improves resolution speed, and enhances customer experience. Owns bot performance, training, and roadmap—leveraging data to improve intent coverage, accuracy, and user satisfaction.
EDUCATION
Second City - Toronto
Improv
George Brown College
IPAC - Theatre Arts
SKILLS
ABOUT RYAN NEUFELDT
Creative and visionary product owner, specializing in human centered design thinking and innovation with progressive experience within well-established organizations. Solid track record of thinking outside the box to deliver future-forward, leading-edge solutions that align with customer and business needs. Leverage exceptional analytical and communication skills to define strategic product roadmaps, generate efficiencies, and reduce costs. Navigate effectively across all levels and functions of an organization to uncover synergies and foster productive collaboration. Resourceful leader known for building high-performing teams and mobilizing stakeholders around a common vision of excellence utilizing infectious positivity and comedy. Tenacious and insightful problem solver. Passion for life and music.
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