Matt Houlemard
Product Manager @Recharge
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WORK HISTORY
Product Manager @Recharge
Portland, OR, US
Transitioned into the Product organization to help shape the future of Recharge Analytics• Partnering cross-functionally to understand product strategy, customer needs, and analytics opportunities across the platform• Bringing a background in customer experience, retention strategy, and signal synthesis to inform product thinking and prioritization
SKILLS
ABOUT MATT HOULEMARD
I focus on solving the highest-leverage problems.Over the past 6+ years at Recharge, I’ve worked across partnerships, customer success, and senior customer experience roles within the Shopify ecosystem. My work sits at the intersection of revenue, retention, and organizational alignment.I’m most effective when diagnosing structural issues that limit growth, whether that’s churn mechanics, incentive misalignment, unclear strategy, or operational bottlenecks. I’m particularly engaged when refining the thinking that drives systems and execution to improve the customer experience.My strengths include:• Subscription retention and revenue strategy• Cross-functional alignment between Customer, Product, and Operations• Identifying the constraint that matters most• Designing AI-enabled knowledge systems that sharpen decision-makingMy work ultimately aims to create clearer strategy, stronger retention, and more durable revenue growth.
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