Ryan Haque

Senior Technical Program Manager - Ai & Digital @IBM

Toronto, ON, CA

Leading enterprise AI deployments as the primary customer-facing engagement lead for a major North American account. I serve as the connective tissue between customer business goals and engineering output — owning the full deployment lifecycle from pre-kickoff planning through go-live, managing workstreams across product, engineering, operations, and partner teams at startup-like velocity-Built and maintain real-time customer health dashboards tracking delivery accuracy, response latency, and escalation state — embedding agentic AI tooling (Atlassian Rovo, Claude Code) directly into program operations, cutting mitigation response time by 30%. Delivered 25% cycle time reduction and 98% on-time delivery across 6+ concurrent programs with zero missed SLAs.

University of Guelph

Bachelor of Computing (B.COMP), Computer Science