Rutvij Phalak

Sales Data Analyst @Concentrix

Larbert, GB

Prepared and analyzed large datasets to support evidence-based operational decisions, aligning data quality processes with industry best practices.Conducted statistical analyses and developed predictive models to forecast key metrics, enhancing resource allocation and operational planning by 20%.Delivered analytical insights that directly informed management strategies, improving customer satisfaction and reducing service inefficiencies.Collaborated closely with cross-functional teams to ensure accurate data collection, verification, and reporting, contributing to continuous service improvement.Presented findings and recommendations to senior leadership through clear, data-driven reports and visualisations, supporting strategic decision-making.Represented the analytics team at forums, sharing insights and methodologies and ensuring alignment with broader organisational goals.Contributed to continuous improvement initiatives by identifying and addressing data quality issues, supporting a culture of evidence-led management.