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Rutul Poriya
Customer Experience & Service Representative Partner @OTR
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WORK HISTORY
Customer Experience & Service Representative Partner @OTR
AU
Managed high-volume customer service interactions via phone, POS, and digital platforms. • Resolved a wide range of customer concerns, including refunds and payment issues, enhancing customer satisfaction. • Utilized enterprise software such as Salesforce and Microsoft D365 to streamline operations and improve service efficiency. • Contributed to store compliance and operational excellence through effective team coordination and system navigation.
EDUCATION
LDRP Institute of Technology & Research, Gujarat Technological University
Bachelor of Engineering - BE, Civil Engineering
University of South Australia
Master of Engineering - MEng, Civil and infrastructure
ABOUT RUTUL PORIYA
University of South Australia | Civil and Infrastructure
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