Michele Russo
Customer Success Account Director @Microsoft
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WORK HISTORY
Customer Success Account Director @Microsoft
Rome, IT
As a Customer Success Account Director for Enel Global, I am tasked with establishing and executing plans in collaboration with customers. Managing a contract worth €15M per year between support and Azure cloud consumption, my role entails handling executive-client relationships through corporate audits, strategic escalations, and contract administration with clients. I am responsible for ensuring our customers optimally utilize their benefits.\\\\nI closely cooperate with other members of the Account team, aligning our efforts to understand and meet our customer\'s business and technical goals. Given my specialization in the areas of artificial intelligence and blockchain, I set strategic priorities for Microsoft that are tailored to helping our customers succeed in those fields.\\\\n\\\\nTo ensure efficient service delivery, I plan and coordinate efforts based on the success criteria for top-priority solutions and workloads. Furthermore, I manage a team of 35 engineers, totaling man-days per year, focusing on project and program supervision and delivery management to meet defined success criteria.\\\\n\\\\nAs a #CustomerSuccessAccountDirector at #Microsoft:\\\\n- Creating & executing plans with customers.(#StrategicPlanning)\\\\n- Managing a 15M€/year contract on #AzureCloud.(#ContractManagement)\\\\n- Ensuring optimal use of benefits.(#ClientBenefitOptimization)\\\\n- Understanding & achieving customers\' business & technical goals.(#BusinessTechGoalAlignment)\\\\n- Setting priorities in AI & Blockchain.(#AISpecialization,#BlockchainExpertise)\\\\n- Overseeing a team of 35 engineers.(#TeamLeadership)\\\\n- Delivery management to meet success criteria.(#ProjectManagement)\\\\n- Driving customer satisfaction.(#CustomerSuccess)\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Massachusetts Institute of Technology
Principles of Macroeconomics
University of Oxford, Department for Continuing Education
Essentials of Project Management
SDA Bocconi
Banking and Financial Support Services
LUISS Business School
Behavioral Finance, Wealth and Asset Management
ABOUT MICHELE RUSSO
Passionate about #Blockchain and #ArtificialIntelligence, engaging a follower base on LinkedIn where I delve into the prospects and challenges of these exponential technologies. As a #CustomerSuccessAccountDirector at #Microsoft, my 30 years of global management experience breathes innovation across industries. Prior roles include WEB3 Business Unit Manager at #EngineeringSpA, CTO at #IBLBanca, Enterprise Architect at #Accenture, and Technical Delivery Manager at #Atos and #IBM. Expertise spans #FinancialDigitalPlatforms, industrial transformation programs, FinTech operations streamlining, and Blockchain and AI product/service innovation. Board member at #Italia4Blockchain with a keen interest in #DEFI concepts. A regular speaker at business and tech conferences and a #ForumBanca participant. Although dubbed as one of Italy\'s top Blockchain influencers (a title I humbly dispute - see below for related posts), I remain dedicated to the discourse. Languages: Italian (native), English (fluent), French (basic).
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