Russ Norton
Director, Consulting IT Outsourcing Europe @SITA
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WORK HISTORY
Director, Consulting IT Outsourcing Europe @SITA
Reading, GB
Establishing the MSI and ITO blueprint for SITA Europe, working with several Joint Ventures, partners and solution teams to delivery an extended set of services, solutions and products to meet SITAs wider customer needs.Supporting key program and portfolio delivery into existing and new clients through internal teams, joint ventures and external partner network.
EDUCATION
HEC Paris
Executive Education
SKILLS
ABOUT RUSS NORTON
A senior leader with experience gained in IT infrastructure and operations within large international organisations and service providers, now driven and motivated through true customer centricity. Being a strategic thinker is able to convert business requirements into solution delivery. With a strong customer mindset and people focus, communicating at all levels and with a continuous improvement mentality has proved effective in building customer focussed international teams in order to leverage a transformed customer first mindset and generate new ways of work and collaboration.Specialties: Service Desk/Technical Operations leadership, IT and business leadership, motivation, service delivery, infrastructure team management, Portfolio management, innovation, business strategy, social collaboration, social strategy, enterprise social networking, automation, digitisation strategy, process improvement, enabling talent, hearing and listening, customer centricity, journey mapping
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