Rushil Patel
Provisioning Specialist @Arctic Wolf
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WORK HISTORY
Provisioning Specialist @Arctic Wolf
Waterloo, ON, CA
Maintain, troubleshoot, repair Arctic Wolf Network (AWN) sensors, sensor workstations, keep log of hardware lifecycle, provision, ship and decommission/retire hardware.• Perform shell scripting or other basic scripting tasks to install AWN networking software, operating system software and software applications.• Provide problem-solving services to AWN internal and external stakeholders/customers to deliver AWN network services and other key functions.• Evaluate, re-work, and deploy AWN sensor hardware.• Support the platform and maintain documentation relating to hardware provisioning/decommissioning.• Respond to all issues and help fix them in a timely manner following the AWN sensor/network request.• Tailor and deploy AWN supporting tools, processes, metrics, perform data backups and disaster recovery operations, conduct tests, and perform quality controls.• Serve as a subject matter expert and/or directly responsible individual.• Identify potential process shortfalls/issues and work closely with every level of organization to understand their workflow and challenges to help find solutions and enable them to be more effective at their jobs.
EDUCATION
Conestoga College
Graduate Certificate, Computer Applications Development
Conestoga College
Graduate Certificate, Computer Applications Security
ABOUT RUSHIL PATEL
Technology professional with 5+ years of experience across hardware provisioning, network operations, and software quality assurance. Currently at Arctic Wolf, managing end-to-end lifecycle of network sensors, ensuring reliability, security, and operational efficiency. Skilled in automation, scripting, and Agile testing practices, with hands-on experience in Selenium and C#. Known for solving complex problems, improving processes, and collaborating cross-functionally to deliver high-quality solutions. Passionate about continuous learning and building scalable systems across infrastructure and software.
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