Parker Mitchell
Triage Security Engineer 1 @Arctic Wolf
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WORK HISTORY
Triage Security Engineer 1 @Arctic Wolf
San Antonio, TX, US
Assisted customers in the Ticket Queue. Resolving customer requests, further investigating security events, triaging tickets to higher tier engineers or connecting customers with their Concierge Security Team CST) to clear any concerns or update any Arctic Wolf integrations with the customers systems- Cross team communication with Tier 2 & 3 Engineers for investigating incidents. Worked with back-end engineers to resolve infrastructure issues affecting analysts and customers- Initiated outbound calls to inform customers of potentially more serious events as they’re being detected live, resulting in more immediate action and response from the customer to validate the suspicious activity- Utilizing the Cloud-Based SIEM developed by Arctic Wolf, I worked on the frontline defense dashboard; working under strict time based requirements to meet the service level agreement (SLA), it was my task to review alerts as they appeared live. Alert types ranged from Ransomware & Data Exfiltration, Business Email Compromises, Unauthorized Access, Active Threat Actors & Compromised Domain Controllers etc- Excelled in log searching for data in Kibana to investigate potential security threats, and to identify IOCs and present findings in a readable format to customers- Proficient in ticket hand-offs, informing Shift Leads of the customers situation and preparing the next team that is coming onto the next schedule rotation- Helped create a space for Analyst & Engineers to address procedure gaps, operational issues, and technology requests to Management, which resulted in more clarity, decreased recurring problems, and introduced new features to make SOC tasks more efficient- Being precise, accurate, and attentive is a requirement for working the frontline dashboard, as it is the place where security incidents are identified or missed.
EDUCATION
San Antonio College
Bachelor of Business Administration - BBA, Cyber Security
The University of Texas at San Antonio
Bachelor of Business Administration - BBA, Cybersecurity
ABOUT PARKER MITCHELL
As a passionate cybersecurity professional with a Bachelor of Business Administration in Cybersecurity from the University of Texas at San Antonio, I thrive in dynamic environments where I can leverage my skills to tackle complex security challenges. Having worked in a Security Operations Center at Arctic Wolf as a Security Analyst and Engineer, I\'ve been able to put forth my skills to the test & have successfully Improved the Security measures of numerous customers. I have been able to identify true compromises, drastically reduce false positives with rigorous configuration, and I have even identified insider threats. I obtained my CompTIA Security+ in 2023, and I recently provisionally passed the CISSP exam; now an Associate of ISC2, actively obtaining the required experience to earn my CISSP certificate. With a strong foundation in IT infrastructure and networking, I am adept at analyzing security events across various data points, including networks, endpoints, and log sources. My time in a fast-paced Security Operations Center has honed my ability to prioritize incoming events exceptionally well, ensuring timely and accurate responses.I am also passionate about knowledge-sharing and mentoring, which I bring into my current role by coaching and mentoring team members. My teaching experience as an Independent Cybersecurity/IT Tutor, where I guided college students through hands-on projects in cryptography, Metasploit, Wireshark, and more, has been immensely rewarding.Outside of my professional responsibilities, I actively engage in personal projects such as Hack The Box, where I have mastered Nmap, PHP vulnerabilities, web directory location, and privilege escalation techniques. My home lab experience with Azure Sentinel further enhances my understanding of global attack patterns and security incident detection.I am driven by the opportunity to innovate and make a meaningful impact in the cybersecurity realm. Whether it’s through team collaboration, problem-solving, or continuous learning, I am committed to staying at the forefront of industry advancements- Skills & Interests- Cybersecurity & IT Infrastructure - Incident Analysis & Triage- Networking & Endpoint Security- Vulnerability Assessment- SIEM Implementation (Azure Sentinel)- Cryptography & Malware Analysis- CompTIA Security+ Certified- CISSP Candidate- Leadership & Mentoring
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