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Ruperto P.
Customer Success Director @Galileo Financial Technologies
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WORK HISTORY
Customer Success Director @Galileo Financial Technologies
Mexico City, MX
Como Customer Success Director en Galileo, encabezo un equipo que garantiza la prestación de servicios excepcionales a clientes estratégicos. Cultivo y mantengo relaciones sólidas con partes interesadas clave en las organizaciones de clientes, impulsando una mayor satisfacción y retención del cliente. Diseño e implemento programas integrales de incorporación para nuevos clientes, alineando las soluciones de software con los objetivos del cliente. Actúo como la voz del cliente dentro de la empresa, integrando los comentarios de los clientes en las mejoras del producto. Establezco y hago un seguimiento de indicadores clave de rendimiento (KPI) para monitorear el éxito, la satisfacción y la retención del cliente mientras mitigo los riesgos potenciales de manera proactiva.
EDUCATION
Universidad Nacional Autónoma de México
Master's degree, Business Administration and Management, General
Tecnológico de Monterrey
Engineer’s Degree, Computer Science
SKILLS
ABOUT RUPERTO P.
At Galileo Financial Technologies, our team has advanced customer success to new heights by fortifying strategic partnerships and enhancing client satisfaction. With a strong background in management consulting and business strategy, the focus remains steadfast on integrating customer feedback for product development and vigilantly monitoring KPIs to mitigate risks effectively.Previously, at Coupa Software, leadership in solution delivery across Latin America was about meeting expectations and exceeding them through innovative implementation methodologies. This experience and fluency in English, Portuguese, and Spanish enable me to effectively communicate and collaborate with diverse stakeholders, reinforcing our global market presence.
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