Ruchika Anand

Network Engineer @Compucom

Pune, IN

Working as a Network Engineer in NOC Environment.• Monitor the Network Alarms in the SMARTS monitoring system.• Monitoring & Troubleshooting Network devices that includes Cisco Routers, Switches and Firewall.• Access the Clients network devices (via telnet or SSH) and figure out the fault including kit checks of the devices.• Creating Tickets as per the severity status.• Responds to Tickets opened by routine alarms and Network issues.• Provide phone support directly to customers experiencing network performance issues.• Work with telecommunication carriers to resolve chronic network issues.• Determine when a hardware-related problem requires on-site field service dispatch.• Maintain contact with field support engineers to ensure that repair procedures are followed and updates customer with status of field repairs.• Provide timely and accurate updates in the trouble ticket database• Maintains communication with Clients throughout the problem resolution process of actions taken.

IGNOU

Certificate

Punjab Technical University

MCA

Punjabi University

BA

Aptech

Certificate

Punjab Technical University

MSC(IT)