Ruchi Singh
Key Account Manager @Safran
Signup · Get unlimited contacts
WORK HISTORY
Key Account Manager @Safran
EDUCATION
IHM INDIA
Bachelor’s Degree, Hospitality Administration/Management
ABOUT RUCHI SINGH
Strategic and empathetic Customer Account Manager with 15+ years of experience driving client success across aerospace OEMs and MROs—including Collins Aerospace, Safran, and Parker Meggitt. I specialize in managing complex global accounts, resolving operational challenges, and fostering long-term partnerships built on trust, transparency, and results.Currently leading customer success initiatives at Safran Landing System, I oversee the full lifecycle of international orders, ensure compliance with trade regulations, and collaborate cross-functionally to deliver seamless service. My background spans demand forecasting, SIOP processes, after-sales support, and proactive issue resolution—making me a natural fit for high-impact roles in customer success, digital aviation, and aftermarket services.What sets me apart is my communication style: clear, empathetic, and tailored to every stakeholder. I thrive in fast-paced environments, mentor junior colleagues, and continuously refine processes to improve customer satisfaction and operational efficiency.KEY ACHIEVEMENTS• Global Account Leadership: Managed multimillion-pound customer portfolios across aerospace, industrial, and automotive sectors, consistently exceeding delivery KPIs and strengthening long-term partnerships.• Operational Precision: Resolved complex PO discrepancies and order lifecycle challenges with zero escalation, ensuring compliance and customer satisfaction.• Cross-Functional Alignment: Collaborated with production, logistics, and quality teams to deliver seamless service and proactive issue resolution.• Team Development & Mentoring: Onboarded and coached new hires across multiple organizations, embedding best practices in communication, documentation, and stakeholder engagement.• Customer Recovery & Retention: Turned around strained relationships through structured recovery plans, empathetic communication, and strategic follow-through.• Process Optimization: Introduced documentation and workflow improvements that reduced response times and improved operational compliance.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.