Ruby Hamilton
Services Account Executive @Microsoft
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WORK HISTORY
Services Account Executive @Microsoft
Drive the growth and execution of Microsoft Services across a portfolio of major UK Insurance customers. Lead account strategy, shape multi‑year transformation programs, and orchestrate delivery to maximise customer value, platform performance, and long‑term partnership impact.HighlightsOwn the end‑to‑end services strategy across Unified, consulting, ISD, and Mission Critical Services, aligned to customer business priorities.Build executive‑level relationships, connecting customer outcomes with Microsoft engineering and specialist teams.Shape and land programs of work across security, Azure optimisation, M365, Copilot adoption, governance, and modernisation.Drive Unified & ISD renewal motions, ensuring clear value realisation and year‑over‑year improvement.Coordinate cross‑functional delivery to ensure successful execution of roadmaps and drive customer objectives.
EDUCATION
University of Kent
BA Business and Management, Business Administration and Management, General
ABOUT RUBY HAMILTON
Empowering individuals and organisations to achieve more through strategic partnerships and meaningful transformation.As a Services Account Executive at Microsoft, I work with leading UK insurance organisations to drive impactful, future‑ready change. I specialise in shaping long‑term service strategies, aligning Microsoft’s capabilities to customer ambitions, and building partnerships grounded in trust, value, and shared outcomes.Previously, I served as a Customer Success Account Manager supporting some of the world’s most iconic brands across EMEA—including Disney & Coca-Cola—where I led complex transformation programmes and accelerated adoption across cloud, AI, and security.I hold a BA in Business and Management from the University of Kent, where I received awards in product design and marketing. Beyond my day‑to‑day role, I’m a passionate advocate for Women in Tech, and I actively support rehabilitation and employability through Digital Unlock, where I mentor and empower individuals with lived experience of the criminal justice system.If you\'re focused on elevating customer experience, modernising your technology strategy, or exploring how Microsoft can support your transformation journey—let’s connect.
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