Ruben Salazar
Advisory Software Engineer @IBM
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WORK HISTORY
Advisory Software Engineer @IBM
Costa Mesa, CA, US
Provided Technical Support and post-mortem analysis for FileNet P8 Content Engine and Content Federation Services for Image Services. Analysis and Troubleshooting on AIX, Solaris, Linux and Windows environments. Instrumental in customer reproduction and analysis. Continuously improving the knowledge base by writing technotes. Reproduced customer issues on VMware environments. In charge of operations for the FileNet Content Engine group, keep the Team Ticket assignment and after- hours schedule updated which lead to higher customer satisfaction through expedited resolution of reported issues. Responsible for maintaining the Wiki with operational procedures, team meeting notes, and Technical Must gathers.
EDUCATION
California State University-Long Beach
B.S. Electronics Engineering
University of Phoenix-Southern California Campus
Master of Business Administration (M.B.A.)
ABOUT RUBEN SALAZAR
Over Twenty three years experience in technical support for FileNet ECM products…
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