Rafael Souza
Issue Management Coordination Head (Senior Vice President) @Banamex
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WORK HISTORY
Issue Management Coordination Head (Senior Vice President) @Banamex
Mexico City, MX
Coordinate Issue Management (IM) activities in Operations and Technology (O&T) area. Approximately 1200 issues.• Establish partnership with Issue Management Officers (IMOs) Heads and respective Team members to oversight IM activities. • Facilitate IM conflict resolution in O&T areas and foster a result driven approach.• Ensure Issue Management Policy, Standard and Procedure are appropriately applied in O&T Cluster.• Present Issue Management related topics in bi-weekly Risk and Control Sessions with COO.• Keep track and proactively act to maintain Issue Management KPIs in green.• Acting as Project Manager backup to the divestiture Mexico O&T Business Risk and Control projects.• Assure execution and completeness of Operations Director - COO`s Consent Order Regulatory Business Critical Milestone (RBCM).• Challenge, validate and register data concern’s themes.
EDUCATION
Ibmec Business School / IBMEC
Master of Business Administration (MBA)
FGV
Executive MBA
Centro Universitário de Belo Horizonte
Bachelor
SKILLS
ABOUT RAFAEL SOUZA
Strategic leader with more than 15 years of experience implementing risk management frameworks and digital transformation solutions across critical sectors like banking and insurance. Leadership model distinguished by elevating standards for performance, engagement, and commitment. Significant experience partnering at the executive level including committees, and board of directors’ meetings. Recognized to develop and maintain productive working relationships with internal and external stakeholders. Extensive knowledge and skills in project management enhance the ability to execute business strategy and deliver results according to the organization´s value proposition.
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