Roxana Daboo
Account Manager, North America @Etihad
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WORK HISTORY
Account Manager, North America @Etihad
Develop and sustain strong and mutually beneficial professional relationships with the existing corporate customer base to attain all set objectives and goals within time. Build strong relationships with National Travel Management Companies (TMC) and corporates to strategize the plan of action against tracking business opportunities. Expand and maintain a portfolio of American Express Global Business Travel, including Egencia. Led all aspects of a loyalty program for North American Small & Medium Enterprises (SME), consisting of 300+ accounts with annual revenue of $1M+. Adopted and implemented growth strategies and boosted overall revenue for in-house loyalty programs by $100K and $300K, in 2018 and 2019 respectively. Secured an upgrade on a 1-year deal of $325K in the form of an additional 2 year extension and a contract worth $1.5M in partnership with the Travel Manager. Structured, negotiated, and secured contracts of $3M by cultivating strategic partnerships with the existing customer base. Grew existing local and multi-national accounts in the portfolio by prospecting for new leads and closing deals in the process. Retained two new contracts worth $2.7M by reviewing, evaluating, and responding to corporate client RFPs. Complimented for remarkable records and awarded with the Etihad Sales Excellence Award in 2016. Established a pipeline of business development opportunities to drive corporate travel program growth.
EDUCATION
University of Bombay
Bachelor of Commerce - BCom
SKILLS
ABOUT ROXANA DABOO
Sales-oriented and targets-driven professional with a solid track record of employing approaches workable with large accounts while leveraging consultative selling and marketing expertise to expand business and product portfolio. Instrumental in driving revenue and raising account growth metrics higher by evaluating the effectiveness of sales strategies and tactics. Demonstrate effective communication and interpersonal skills with a strong inclination toward business development and relationship management by working side-by-side with internal and external stakeholders.Areas of Expertise:Profit and Revenue Maximization, Team Leadership and Development, Strategic Planning and Execution, Account Prospecting, Market Research, and Analysis, Client Needs Analysis, New Leads Generation, Stakeholder Engagement, Client Relationship Management.Industry Experience:Airlines/Aviation, Leisure, Travel, and Tourism
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