Roudi Tokatli

Senior Implementation Manager & Customer Success @Amazon

Ottawa, ON, CA

Independently drive end-to-end implementation engagements from discovery through post-launch — defining business and technical requirements, identifying and mitigating long-term risks, and delivering measurable outcomes aligned to customer procurement goals and spend performance targets. Lead 15–20 concurrent procurement integration projects for enterprise customers across complex, multi-stakeholder environments — maintaining full compliance with delivery metrics while managing scope, technical configuration, change management, and executive reporting throughout the full project lifecycle. Developed a scalable Engagement Reporting Framework adopted across the Implementation practice to define pre-launch goals, track adoption metrics, monitor spend performance, and improve post-launch customer visibility — driving measurable improvements in partnership outcomes and renewal confidence.

Notre Dam De Louaize

Bachelor's degree, International Business

Concordia University

Bachelor's degree, Logistics, Materials, and Supply Chain Management