Ross Dunne

SVP Global Head of Customer Support @Planet

Dublin, IE

Responsibilities-Strategic Leadership: Developing and implementing a global customer service strategy aligned with the company\'s overall business objectives-Operational Excellence: Overseeing daily operations, ensuring efficient and effective delivery of customer support services-Team Management: Recruiting, developing, and leading a high-performing global customer service team-Customer Experience: Driving continuous improvement in customer satisfaction and loyalty through innovative initiatives-Performance Management: Establishing key performance indicators (KPIs) and monitoring team performance to identify areas for improvement-Technology Adoption: Leveraging technology to enhance customer service capabilities and streamline processes-Global Expansion: Supporting the company\'s growth by expanding customer service operations into new markets-Stakeholder Management: Building strong relationships with internal and external stakeholders to ensure alignment and collaboration.