Ross Clark
Senior Commercial Manager - Base Management @Talktalk
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WORK HISTORY
Senior Commercial Manager - Base Management @Talktalk
Manchester, GB
Deliver on target value for re-contracting business across all customer retention touch points.• Continuously evaluate performance, creating and delivering remedial value strategies to the TalkTalk customer base. Working cross functionally to deliver efficiently and effectively. • Lead a team of CRM development managers to deliver critical changes required to further develop the scope and value impact of our customer facing systems• Effective communicator of complex issues to senior stakeholders (Director and above) breaking down existing value trends and future strategies and implementations• Delivering new CRM recontract strategy successfully in to the Online environment has impacted c.100k recontracts adding £6 million in customer value solely through that channel in 18 months• Understanding and uncovering of price rise mis-budget during recontracting events. Re-education of sales channels and delivering improvements to customer price rise information shown to call centre staff improves recontract ARPU by £1.2 per month to the recontracting base
EDUCATION
Newcastle University
Bachelor of Science (BSc), Astronomy & Astrophysics
SKILLS
ABOUT ROSS CLARK
Experienced Head Of Commercial with a demonstrated history of working in the telecommunications industry. Skilled in Sales, Customer Experience, Telecommunications, Cross Functional Relationship Building, and Sales Management. Strong finance professional with a Bachelor of Science (BSc) focused in Astronomy & Astrophysics from University of Newcastle-upon-Tyne.
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