Rosi P.
Customer Implementation Consultant @Evotix
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WORK HISTORY
Customer Implementation Consultant @Evotix
GB
Lead customer projects and ensure a high standard of professionalism in customer interactions- Engage with customers to define the optimal configurations based on requirements and best practice recommendations- Provide customer training according to company standards- Develop engaging learning content and educational resources such as video, interactive lessons and documentation- Collaborate with Customer Success Managers, Solution Consultants, Business Development Managers, and Tech Support teams- Escalate project issues and risks and collaborate to resolve them with Product Management
EDUCATION
University of Economics - Varna
Bachelor's degree, Tourism management
Digital Learning Institute
Professional Diploma, Digital Learning & Instructional Design
ABOUT ROSI P.
Hello! I\'m Rosi, and I’m passionate about all things e-learning! From designing engaging courses to creating instructional videos and microlearning, I love finding new ways to make learning more effective and enjoyable.With over 5 years of experience delivering training, managing implementation projects, and creating e-learning resources, I bring together a strong background in customer success and digital learning design. My journey began in software implementation, where I helped clients adopt new systems with confidence and discovered my love for transforming complex processes into engaging, easy-to-follow learning experiences. Key Highlights- Designed and delivered training programmes for Evotix’s Assure health and safety system, helping global organisations streamline onboarding and drive digital adoption- Created the Assure Onboarding Course, a multimedia learning experience designed around Gagné’s Nine Events and the UXDL Honeycomb Model- Skilled in Articulate 360 (Rise & Storyline), Moodle, and modern instructional design frameworks like ADDIE and SAM. My Design ProcessMy design approach is all about learning that sticks. I create engaging digital learning experiences that are: Relevant – designed to meet learners where they are, ensuring content feels meaningful and relatable. Outcome-driven – focused on measurable results that support both learner and business goals.🧩 Structured – built around clear learning paths and intuitive flow. Impactful – crafted to leave a lasting impression and inspire action.I believe great learning experiences should feel effortless, empowering, and enjoyable. Let\'s connect and chat about all things training, e-learning, and instructional design! Explore my portfolio: https://sites.google.com/view/rosi-petkova/
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