Vincent Tran

Application Support Engineer @Evotix

Los Angeles, CA, US

Utilizing a variety of skill sets, the Support Engineer role assists in tasks pertaining to the EHS & S Software.Soft Skills- supporting customers of a variety of skillsets, from System Admins to COOs to help them reach their requirements- adept at creating help articles and explaining complex issues- working alongside a team remotely while still maintaining presence and work efficiency- always willing to help and teach fellow coworkers- an adept problem solver, working on over 500 tickets in a two year spanSoftware- coding in MVEL, Java, SQL, CSS utilizing these skill sets to customize and assist in customer software implementation- develop personalized solutions based off of non-technical asks- Identifying and fixing numerous bugs and issues that ariseInformation Technology- Manage hosted environments for the entire US business region- Utilized skills in Windows Server, SQL Server, and Linux to maintain customer\'s standards and needs- Utilize, implement, and troubleshoot both Pentaho and Tomcat to support the software- Developing scripts to assist in everyday needs- In charge of patching, upgrading and deployment for the US regionData- Maintain and manage over SQL databases within the US region- Utilize ETLs to enable data visualization and reporting- Fixing mismatched, incorrect, and deleted data