Roselin Francis
Operations Specialist @Pleo
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WORK HISTORY
Operations Specialist @Pleo
Strategy & Commercial Effectiveness Team (SCE) Driving revenue operations initiatives by analyzing deal performance, identifying growth triggers, and optimizing pipeline retention strategies. Managing campaign operations across CX, Sales, and Marketing, including segmentation, workflow setup, and automation in HubSpot and Vitally. Conducting qualitative and quantitative analyses on customer success and sales data to uncover insights that improve performance and engagement. Designing, testing, and refining workflows for customer journeys, email campaigns, and internal enablement processes. Creating dashboards, reports, and documentation to track key metrics and communicate progress to stakeholders.🤝 Collaborating cross-functionally to support strategic projects, ensure operational continuity, and enhance efficiency through automation and data-driven decision-making.
EDUCATION
Mariampur Ser. Sec School
Business/Commerce, General
Christ University, Bangalore
Master of Philosophy - MPhil
Christ University, Bangalore
Master of Commerce
Delhi University
Bachelor of Commerce (B.Com.) honors
ABOUT ROSELIN FRANCIS
I’ve spent most of my career as a researcher, asking questions, connecting dots, and…
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