Rohan Chauhan
Technical Support Engineer @Recast
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WORK HISTORY
Technical Support Engineer @Recast
ON, CA
Working directly with customer to independently triage, troubleshoot, and resolve support tickets and using all resources available• Actively manage support tickets and provide status updates to customers to ensure response times are met• Provide stellar customer service through multiple customer engagement channels (email, chat, forums, calls)• Answer internal technical questions from the Customer Success and Sales teams• Assist in the installation and configuration of new customers• Create and update documentation and user communications in a professional, consistent and effective manner• Provide technical training on Recast Products and related technologies to internal and external users• Reproduce, document, and escalate bug reports to the engineering team• Work cross functionally to prioritize recurring issues for the development team to resolve• Develop a deep understanding of Recast’s products and our customers’ environments• Occasionally be on call for Technical Support issues outside of normal business hours• Other duties, special projects and responsibilities as assigned
EDUCATION
Rabindranath Tagore University, Madhya Pradesh
Post Graduate Diploma, Computer Applications
Amity University
Engineer’s Degree, Computer Science
Faith Academy
Science
SKILLS
ABOUT ROHAN CHAUHAN
Proactive and friendly, Ex Microsoft Premier Support Engineer dedicated to meeting and exceeding expectations at every interaction. Timely and professional with great communication skills. Equipped with an ability to build and cultivate relationships to drive business retention; making troubleshooting worth remembering while promoting team work. Actively seeking a Technical Management role where I can utilise my education and experience to add immediate value to an organisation.I have worked on technologies including SCCM/MECM, Intune, Autopilot, Office 365, Application Packaging, End User Computing etc extensively in terms of troubleshooting and break fix, tailored solutions and even RCA at some instances.Wouldn’t say that I am a 100% as that\'d be incorrect in a world of growing technology. Learning, research and development never ends and so does my thirst to excel. “To God be the glory great things he hath done.”
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