Ron McBride
Senior Manager, Services (North America) @SATO America
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WORK HISTORY
Senior Manager, Services (North America) @SATO America
Spearhead and expand a $MM service business across retail, horticulture, healthcare, manufacturing, transportation, logistics, and warehousing. Oversee onsite, depot, and complementary service programs while managing a large technical and client facing workforce.•Built and led a high performing team of 25+ Managers, Engineers, Product Support Specialists, Key Account Managers, and Contract Administration staff.•Attained over 10% YoY service revenue growth by designing new service programs aligned with customer feedback and corporate strategy.•Conduct competitive landscape analysis to ensure service offerings remain market relevant and differentiated.•Improved customer retention and satisfaction by strengthening service delivery processes and operational efficiency.
EDUCATION
Auburn University
BS
University of Alabama at Birmingham
University of Industrial Distribution
SKILLS
ABOUT RON MCBRIDE
Senior management professional with 20+ years leading large cross‑functional teams and driving multimillion‑dollar global client portfolios across B2B, SaaS, logistics, healthcare, retail, and manufacturing. Expert in client lifecycle management, service delivery optimization, and process improvement (Six Sigma Black Belt). Known for transforming underperforming operations, elevating customer experience, and building high‑impact service programs that increase retention, profitability, and market share.
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