Roni White
Senior Manager, Insight Readiness & Change, Operations @Sage
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WORK HISTORY
Senior Manager, Insight Readiness & Change, Operations @Sage
US
Responsible for ensuring our Services teams have what they need to be successful. Drive colleague and customer readiness activities and customer communications. Lead and guide change management best practices into strategic projects to ensure we have the best approach to successfully accomplish our North America Operations goals. Ensure transparency of data and continuous improvement in all we do, with the goals of efficiency gains. Focus our resources and efforts as we strive to be the renowned leader in exceptional customer experience.
EDUCATION
Linfield University Online and Continuing Education
Bachelor of Science (B.S.) Business Management, Business Administration and Management, General
SKILLS
ABOUT RONI WHITE
SUMMARYAccomplished customer success support leader, project manager and change manager with 15+ years of experience driving customer success, product and support initiatives in the technology field, with a deep applied knowledge of customer success metrics including customer satisfaction surveys and feedback, net promoter scores and support analyst feedback. Adept at translating data into trends to successfully advocate for process and product changes to both improve the customer experience and increase retention. Extremely effective team manager, product release expert and project manager, with an excellent reputation for cross-functional leadership and the ability to successfully balance customer and business needs.
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