Ron W.
Manager, Service Delivery Team - Americas @Nexthink
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WORK HISTORY
Manager, Service Delivery Team - Americas @Nexthink
Atlanta, GA, US
Oversees a team of Service Delivery Managers (handles account assignments, provides regular feedback, manages expectations, develops team skills, etc.) • Ensures SDM team is delivering with highest quality against Service Level Objectives (SLOs), following best practices, and delivering standardized service • Defines and shares Best Practices with the Service Delivery team • Works with Sales teams to engage prospective customers and handles introductions to Managed Services for new accounts • Works with Sales leaders, Engagement Managers, and PS Directors to coordinate and align on activities and work • Defines objectives and quarterly OKRs for the team and assists in achievement • Interacts with Product/engineering team for product enhancements • Interacts with other regional leads to accelerate work and coordination
EDUCATION
Georgia State University
Bachelor of Business Administration (BBA), Computer Information Systems
ABOUT RON W.
Strategic business partner offering progressive experience stewarding digital transformation initiatives, customer success roadmaps, and Cloud technologies. Shifts seamlessly from thought leadership to equal parts consultant, technology visionary, and trusted advisor to drive ROI and elevate the client’s experience, streamline processes, product offerings, increase renewal rates, and reduce churn. Strong organization agility skills to navigate across all levels of an organization, including Senior Leadership Team (SLT). Multi-Site Cloud Migration, Project Strategy Client Success Framework & Lifecycle Management Solution Adoption & YoY Revenue Optimization ROI Presentations, Competitive Positioning 360-Degree Client Relationship Management
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