Ralph Romero
Vice President Customer Operations @AireSpring
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WORK HISTORY
Vice President Customer Operations @AireSpring
We are a Managed Service Provider of SaaS/Cloud applications serving enterprise businesses VP – Customer Operation & Service Delivery | I’m responsible for managing our global operations and transforming the Professional Services Group in order to meet business goals and improve customer experience and satisfaction. • Successfully partnered with the executives to build product and technology roadmaps and execute our strategic business plans and SLAs to drive decision making and issue resolution (consolidated 12 systems down to only 2). • Established a global presence and led teams of 50+ in the USA, South America, Philippines, and India; increased customer satisfaction from 70-93%, raised operational revenue by 80% and service delivery rate by 90%.
EDUCATION
Northwestern University - Kellogg School of Management
Certificate, Artificial Intelligence (Strategies for Leading Business Transformation)
Golden Gate University
B.S, Telecommunications Management
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