Gregory Haines
Director of Service Assurance @AireSpring
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WORK HISTORY
Director of Service Assurance @AireSpring
Los Angeles, CA, US
Responsible for running 24/7 Repair call centers.• Managed all repair issues for Retail, Platinum customers • Responsible for maintaining overtime budgets, and worked closely with Customer Care, Finance and the NOC to reduce credits given to customers due to events.• Collaborated with Base Management and other Sales departments to prevent and reduce churn, as well as finding solutions for customers who experienced chronic technical problems.• Met with CEO and SVP to review departmental metrics and goals.
SKILLS
ABOUT GREGORY HAINES
Director of Service Assurance at AireSpring
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