Monica Roman
Senior Customer Success Manager @Microsoft
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WORK HISTORY
Senior Customer Success Manager @Microsoft
London, GB
EDUCATION
B.A. Graduate in Philology (English & French)
University of Bucharest
Master Project Management (English)
Bucharest International Business & Economics Faculty
ABOUT MONICA ROMAN
Passionate about healthcare transformation, I am a Senior Customer Success Executive focused on accelerating NHS England’s digital evolution through AI-powered voice recognition. My role centers on consolidating user adoption, operational efficiency, and workflow optimisation across NHS teams, ensuring that each solution meets its full potential in usage, satisfaction, and ROI. With a strategic and empathetic approach, I proactively address complex challenges, guiding NHS Trusts through transitions to innovative technology like Dragon Medical One integrated with EPR systems such as Epic and Cerner Millennium. I leverage adoption metrics and key performance indicators to deliver actionable insights, aligning healthcare technology with the core clinical and operational objectives of the NHS. By driving user empowerment and sustainable adoption of digital-first tools, I am committed to unlocking new levels of efficiency and impact for NHS teams, helping them achieve their vision for a more connected and patient-centered healthcare system.
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