Rohit Sharma

Field Marketing & Engagement Manager @Channelplay Limited

Gurugram, IN

Key Responsibilities & ContributionsField Marketing Operations • Coordinated and executed factory visits, events, exhibitions, and field marketing activities end-to-end. • Managed Sleep Studios and marketing kiosks, ensuring smooth operations and impactful customer engagement. • Provided field-level coordination and training support to drive flawless execution.Branding & Visibility • Ensured in-shop and out-shop branding as per company guidelines, maintaining strong brand presence across markets. • Conducted regular branding health checks and implemented corrective actions to uphold consistency. • Managed vendor relationships to ensure timely and high-quality branding deliverables.Training & Development • Conducted on-field training sessions for the sales and Sleep Clinic teams, including product knowledge and the YOYO test. • Identified gaps proactively and provided coaching to enhance team performance and customer interactions.Customer Experience (PULSE Team Support) • Addressed and resolved customer complaints in alignment with SOPs, ensuring high customer satisfaction. • Maintained proper complaint records and collaborated with the PULSE team for timely closure.General Responsibilities • Took ownership of cross-functional coordination, vendor management, and project execution. • Ensured strict adherence to timelines, quality, and execution standards. • Frequently traveled to markets, events, and branding sites to oversee operations and drive results.

Delhi Institute of Digital Marketing (DIDM)

Digital marketing

NMIMS CDOE

PGDBM, Marketing Management

PDM University

Bachelor of Business Administration - BBA, data analytics - IBM